Orders Status And Tracking
Your most common questions answered by our team of operations
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How can I buy Silouet shapewear?
How can I buy Silouet shapewear?
You can order Silouet shapewear on our website silouetshop.com.
How can I pay for my order?
How can I pay for my order?
We accept payment by debit or credit card, apple pay and google pay.
Is the product always in stock?
Is the product always in stock?
We strive to maintain sufficient inventory to meet your needs. During promotions some products may run out of stock quicker. In such cases you will be notified the moment you place your order. You will not be charged until your order has shipped.
How do I cancel my order?
How do I cancel my order?
If you wish to cancel your order please contact us. Please keep in mind that we process and ship orders 24 hours after the order was placed, and once the order is shipped you will be subject to our return policy.
How do I contact customer service?
How do I contact customer service?
You can contact our customer service team By e-mail at silouetshop@gmail.com, on our contact us page or by using the form at the end of this page.
Shipping & Return Policies
Most common questions regarding shipping and returns
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Do you ship internationally?
Do you ship internationally?
Yes. While we mainly ship to US, we also ship worldwide with increased shipping time depending on distance.
When does my order get processed?
When does my order get processed?
All orders are processed 24 hours after the purchase is complete.
I ordered the wrong product, what should I do?
I ordered the wrong product, what should I do?
You can contact us within 24 hours and out team will either cancel your order or adjust it to the ship the desired item. If more than 24 hours have passed from the moment of purchase, you are subject to our return policy.
My item was damaged upon arrival, what should I do?
My item was damaged upon arrival, what should I do?
We guarantee that at the time of shipment your item is intact and free from defects. If your item is defective or damaged, please notify us within 24 hours of receipt. If more than 24 have passed after you received the product, we might not be able to grand the warranty. If we determine that the item received was delivered damaged, we will replace the product free of charge, or provide a full refund.
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Contact Us
Need help with your order or want more information about our products? Fill out the form below, and our team will get back to you within 24 hours.